Delivery FAQs

Q: When will my order be dispatched?

It depends on which delivery service you have chosen. For all next day services, your order will be dispatched on the same working day if your order is placed before 4pm. If you place your order after 4pm or on a non-working day, your order will be dispatched the following working day. Please note that this excludes products that have a delivery time of 3 or more days (this will be stated on the product page).

Q: When will I receive my order?

The length of time a product takes to be delivered is stated on each product page. Once you have reached the Basket page and selected your delivery area and shipping method, an estimated delivery date will be shown. Please note that we cannot provide all shipping options for all products and locations. If you require more information, please contact us.

Q: Will I be charged per item, package or delivery?

You will only pay one delivery charge per delivery destination regardless of how many items you order, how many packages are delivered or how many deliveries are required to fulfil your order.

Q: What if I'm out when you try to deliver?

If you are unavailable, the courier will leave a card to let you know they have tried to deliver the item to you. They will redeliver the item to you within 7 days of the original delivery date. If your item is being delivered on a pallet service you will be contacted to arrange a new delivery date. Please contact us if you wish to leave instructions for the courier.

Q: Can I call in and collect my order?

In most cases you can collect your order from our warehouse.. If you wish to collect your goods, we kindly ask that you contact us straight away so that we can advise when your order will be ready. Please contact us to discuss your collection. Collection times are restricted to 9am-5 pm Monday – Friday Only.

Q: Can I track my order?

Yes, you can track your order via the dispatch email you will receive once we have dispatched your order.